Account Manager - Freight Forwarding

It's an exciting time to join C.H. Robinson's Global Forwarding office in Cranford, NJ. We're looking for a driven, forward-thinking individual to support our strong growth trajectory as an account manager. You'll manage a select group of medium to large sized accounts, building strong relationships with account leadership and establishing your credibility as a trusted advisor. You will be empowered to manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value and maximizing profitability through the account's supply chain. A minimum of 2 years' of international freight forwarding operations/ account management experience required.
Develop account relationships with contacts at multiple levels within the organization
Identify opportunities to further penetrate accounts by selling CHR's diverse services
Provide solution design through face-to-face interaction with accounts
Bring pricing options & recommendations to account leadership
Identify issues, seeking input from others to determine best course of action & implement solutions
Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics.
Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustments as necessary
Collaborate on creating business reviews and contribute to or lead customer meetings
Design and pursue a personal development plan in collaboration with management
Excellent communication and presentation skills
A minimum of 2 years' of international freight forwarding operations/ account management experience required
Travel up to 25% of the time
Ability to multi-task, prioritize, and manage time effectively
Ability to build strong customer relationships
Ability to work in a team environment, while also delivering independent results
Strong ability to persuade, motivate, and influence others
Excellent systems knowledge: Microsoft Office Suite programs and internet
High school diploma or GED required
Bachelor's Degree preferred
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
At C.H. Robinson, we believe in accelerating global trade to drive the world's economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world's largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit http://www.chrobinson.com or view our company video.
Equal Opportunity Employer
C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran

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